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Frequently Asked Questions
FAQ's
- Who are "the Pair of Trainers"?
- Where are the venues?
- What materials do I get?
- Why does the cost of the programme change?
- Can I re-book on another course?
- What are your booking terms?
- If I book on one course can I book on others for the same low price?
- How do I pay?
- Do you run in-house courses?
Who are the Pair-of-Trainers?
The lead 'pair-of-trainers' are Mike Morrison and Andrew Gibbons. Andrew & Mike have developed a unique working partnership and approach to CPD training for trainers, developers, mentors and coaches.
For more information see their profile pages
Occasionally Andrew & Mike may 'pair-up' with other specialist trainers to deliver that special event.
Where are the venues?
While we have our preferred venues, to keep costs down we only finalise the exact venue 4 weeks before the event. This ensures you get the best value.
All venues are central and are near to public transport and have nearby parking.
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What materials do I get?
Prior to the workshop you will receive an email (or a link to download) many of the resources we will be using on the programme. This is usually at least 100 PowerPoint slides and a 10-50 page handout.
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Why does the cost of the programme change?
We have looked at many open training providers and they have to budget their prices for just 6 people turning up. This makes many programmes expensive to operate. We looked at what the airline industry was doing - advanced discounting - rewarding those that plan. If this model works for them we wanted to be the first to us it for training. - good for you good for us.
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Can I rebook on to another course or workshop?
YES! If you give us lots of notice then yes, or you can pay a small transfer fee. The alternative is you can give the course to a colleague
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What are your booking terms?
Booking terms
Once a price has been paid that fee is fixed.
We reserve the right to change the price of a programme at anytime.
In the event that you cannot attend a given date we will accept a delegate name change (free if 1 month before the event). Any short notice changes will be subject to a small fee.
All fees are non-refundable deposits. We may consider requests to alternative dates. A small admin charge may apply.
All programmes booked in London (M25) are subject to an additional fee of £10 per person (this is to cover increased costs within the London (M25) area.
If in the event we have to cancel an event you will be offered a full refund or an alternative date.
From time to time we may offer limited places at a reduced fee.
Delegates that book on one programme at a given fee, will have the option of booking on other programmes at that fee - subject to availability.* This offer is limited to named individuals only - a name change fee of £25 will be payable per event.
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If I book on one course can I book on others for the same low price?
Delegates booking in advanced have the option of booking on additional programmes at their 'preferential' rate - subject to space availability.
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We have a secure World Pay account. When you reserve your place via the form or email we will send you a secure link to our payment site. This accepts all major cards.
If you require cheque payment we reserve the right to charge for administration.
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All of our public programmes are available for in-house delivery - either as-is or customised to your needs.
Andrew & Mike also have an extensive range of in-house train the trainer workshops available as well as a range of leadership & customer care programmes.
Contact us for details.
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